Eva is a 60-year-old Hispanic American woman living in the United States with her 22-year-old granddaughter, Elizabeth. Eva and Elizabeth receive housing assistance from a program that you manage. At their last appointment, Eva’s granddaughter asked you about what could be done to help Eva “feel better.” Elizabeth explained that Eva seems withdrawn, quiet, and uninterested in events. After some discussion, you recommend that Eva seek help from a mental health professional. Elizabeth and Eva question your recommendation, mentioning that Eva has recently seen her family doctor and attends church regularly.
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Discuss your initial reaction to the case. As the Human Services professional, how are you going to approach this situation? What role does ethnicity play? Give examples of specific things you would say to Eva and Elizabeth as well as things you would make sure to avoid saying.
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In response to another student’s posting, critique their professional communication and cultural sensitivity. What are some of their strong points when communicating to Eva and Elizabeth? What are some things you might suggest they do differently next time?
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