Business Research Method – Banking Questionaire

RESEARCH QUESTIONNAIRE AN ANALYSIS OF HOW BUSINESS CAN USE INFORMATION TECHNOLOGY (IT) TO GAIN COMPETITIVE ADVANTAGE: THE CASE OF COMMERCIAL BANKS IN ZIMBABWE. SECTION A: RESPONDENT AND BANK PROFILES a) Respondent’s Profile Position in the organisation Please tick where applicable |Clerical | | |Supervisory | | |Managerial | | |Executive | | Length of Service with the Institution
Please tick where applicable |1 – 5 years | | |6 – 10 years | | |11 – 16 years | | |16 – 20 years | | |More than 20 years | | |Highest Qualification | |Please tick where applicable | |Certificate | | |Diploma | | Degree | | |Postgraduate | | |PhD | | How long have you been exposed to use of computers? Please tick where applicable |1 – 5 Years | | |6 – 10 Years | | |11 – 15 Years | | |16 – 20 Years | | |More than 20 Years | | ) Bank Profile Bank Name________________________________________ Number of Branches_____________________________________ |Number of Employees | | |Please tick where applicable | | |1 – 100 | | |101 – 200 | | |201 – 300 | | |301 – 400 | | |More than 400 | |
Clientele Base (i) Corporate Clients Please tick where applicable |1 – 500 | | |501 – 1 000 | | |1 001 – 1 500 | | |1 501 – 2 000 | | |More than 2 000 | | (ii)Individual Clients Please tick where applicable 1 – 10 000 | | |10 001 – 20 000 | | |20 001 – 30 000 | | |30 001 – 40 000 | | |More than 40 000 | | SECTION B: LEVEL OF AUTOMATION IN THE BANK (a)IT Systems i) Core Banking System |Type of Core Banking System | |Please tick where applicable | | |Globus | | |Equation | | |Bank Master | | |Equinox | | |Flexicube | | |Other (Specify) | | |__________________________________________ | | Year Core Banking System was Introduced ………………… (ii) Enterprise Resource Planning System Please tick modules used | | |Finance | | |Human resources | | |Inventory management | | |Customer relationship management | | |Business intelligence | | |Other (specify) | | |__________________________________________ | | (b)Delivery Channels i) Teller Transactions |Transactions per month | | |Please tick where applicable | | |0 – 50 000 | | |50 001 – 100 000 | | |100 001 – 150 000 | | |150 001 – 200 000 | | |More than 200 000 | | ii) Electronic Transactions a) Use of Credit or Debit Cards |YES |NO | |ATMs (Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | |YES |NO | |Internet banking (Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | |YES |NO | |Point of Sale (Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | b) Electronic Funds Transfer |YES |NO | |Internal Transfers | | | |Please tick where applicable | | | |Transactions per month | | |Please tick where applicable | | |0 – 10 000 | | |10 001 – 20 000 | | |20 001 – 30 000 | | |30 001 – 40 000 | | |More than 40 000 | | |YES |NO | |Real Time Gross Settlement System (RTGS) (Please tick| | | |where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | |YES |NO | |Society for Worldwide Interbank | | | |Funds Transfer (SWIFT) | | | |(Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | SECTION C : BENEFITS AND CHALLENGES a) BENEFITS Please tick where applicable. | |5 |4 |3 |2 |1 | | | |Strongly Agree |Agree |Indifferent |Disagree |Strongly | | | | | | | |Disagree | |1 |Profitability | | | | | | |2 |Increase in market share | | | | | | |3 |Increase in revenue | | | | | | |4 |Reduction in labour costs | | | | | | |5 |Reduction in transaction costs | | | | | | |6 |Improved risk management | | | | | | |7 |Speed in service delivery | | | | | | |8 | Increase in Customer satisfaction | | | | | | b) CHALLENGES Please tick where applicable. | |5 |4 |3 |2 |1 | | | |Very High |High |Moderate |Low |Very Low | |1 |Operating costs | | | | | | |2 |Transaction turnaround time | | | | | | |3 |Risks | | | | | | SECTION D: COMPETITIVE ADVANTAGE BROUGHT ABOUT BY I. T. IN BANKING Please tick where applicable. | |5 |4 |3 |2 |1 | | |IT helps in: |Strongly Agree |Agree |Indifferent |Disagree |Strongly | | | | | | | |Disagree | |1 |Lowering costs | | | | | | |2 |Product differentiation | | | | | | |3 |Innovation | | | | | | |4 |Promoting growth (e. g. evenue) | | | | | | |5 |Developing business partners | | | | | | |6 |Locking in customers and suppliers | | | | | | |7 |Creating switching costs | | | | | | |8 |Raising barriers to entry | | | | | | 9 |Customer Relationship Management | | | | | | |10 |Re-engineering business processes | | | | | | |11 |Quality control | | | | | | Thank you very much for taking your time to complete this questionnaire. The information you have provided will be treated in strict confidentiality. NB: Company details will not be included in the report. Fictitious names will be used.

Need Help Writing an Essay?

Tell us about your assignment and we will find the best writer for your paper.

Write My Essay For Me

The post Business Research Method – Banking Questionaire appeared first on Academic Pals.